Page 4 - MidWeek Windward - March 10, 2021

4 MARCH 10, 2021
Audiologists Provide Assistance To Patients Throughout Windward O’ahu
FROM PAGE 1
ucational settings. Failla shares that she started the au- diology department at Castle Medical Center, where she worked for 15 years as head of that area.
tion themselves.
“They are routed to one of
assistive listening devices and more. Failla explains that among the issues they see patients for are also diz- ziness, hearing testing for employment and ototoxic drug monitoring.
us when they call. It’s a very personal business,” Failla notes.
“We do a lot of counsel- ing,” Failla adds.
Kāneʻohe resident Wong, also a board-certified audi- ologist with more than 25 years experience, has pro- vided hearing evaluations and hearing aids to commu- nities across Oʻahu.
The owners add that the company has maintained cleanliness and safety during the pandemic while still suc- cessfully assisting customers with their hearing needs.
Utilizing a caring ap- proach, this includes exten- sively discussing individu- alized options, budgets, and doing follow-ups with pa- tients and their families.
In addition, she has worked in private practices and was a clinical supervisor in University of Hawaiʻi’s audiology program.
In addition, they empha- size that through the years, their company has grown as more physicians and patients refer new clients to them.
“We both have elderly parents with hearing aids. We’re very concerned about the elderly and their well-be- ing. Our counseling is not just with the patients. It’s also with the family mem- bers,” Failla emphasizes.
“The thing we like best is working with the patients. Our clientele are all ages, but they are predominantly elderly. The quality of care that we provide is our strong suit,” Failla says.
“Our patients would tell their friends what service they got here. That’s even more exciting,” Failla says.
Peggy Failla and Terilyn Wong opened Kailua-based Ko’olau Audiology & Hearing Aid Services in 2010.
LAWRENCE TABUDLO PHOTO
As a board-certified audi- ologist, Kailua resident Fail- la has previously been em- ployed at a variety of clinics, physicians’ offices and ed-
“I want to do the very best for them,” Wong adds.
Wong also shares that Hawaiian music has always held a strong place in her heart, and she’s begun learn-
that she loves to bake any- thing sweet.
For more information on the company and its owners, visit koolauaudiology.com or call 263-4111.
The women also empha- size that they both handle all the company’s client interac-
She also takes pleasure in working in her yard among
“The basis of trust has grown over the years, as we have helped more people with their hearing needs,” Wong recalls. “Service is foremost for us. We want them to make the right choices.”
with their families on the Windward side of Oʻahu.
ing steel guitar.
Meanwhile, Failla notes
Hawaiʻi’s beautiful flowers and fruit trees.
In their spare time, both women enjoy spending time
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